features

What is Read Receipts?

Read receipts tell you when someone has seen your message. On consumer apps, they're the 'Seen' or double-check marks you see. For businesses, read receipts help teams coordinate (knowing a colleague saw the message) and set customer expectations (customers can see when you've read their message).

Why Read Receipts Matters

Know when teammates have seen messages
Customers can see you've received their message
Avoid asking 'Did you see my message?'
Better coordination in team messaging

Real-World Examples

Seeing that a customer read your response but hasn't replied yet

Knowing a teammate saw the urgent message you sent them

How messagehq Helps with Read Receipts

MessageHQ shows read status for messages across Instagram, WhatsApp, and Facebook. You can see when customers read your replies and when team members have viewed conversations. This transparency helps teams coordinate better and gives customers confidence their messages aren't being ignored.

Related Terms

Message Status

Message status shows the current state of a message—whether it's been sent, delivered, read, or failed. For businesses, message status is crucial for knowing whether customers received your reply and for troubleshooting delivery issues. Different platforms show status differently (check marks, timestamps, etc.).