features

What is Message Labels?

Message labels are tags you add to conversations to organize and categorize them. Like putting emails in folders, labels help you sort conversations by topic, priority, status, or any custom category you create. Unlike folders though, a single conversation can have multiple labels.

Why Message Labels Matters

Find specific types of conversations quickly
Track conversation status (new, pending, resolved)
Filter by topic, priority, or custom categories
Generate reports based on labeled conversations

Real-World Examples

Labeling all refund-related messages for easy filtering

Creating a 'follow-up needed' label for conversations requiring action

How messagehq Helps with Message Labels

MessageHQ's flexible labeling system lets you organize conversations however makes sense for your business. Create labels like 'urgent', 'sales', 'bug reports', or 'VIP customer', then filter and search by those labels. Color-coding makes labels instantly recognizable, and keyboard shortcuts make labeling fast.

Related Terms

Message Filtering

Message filtering lets you narrow down your inbox to see only specific types of conversations—like showing only unread messages, only Instagram DMs, only conversations assigned to you, or only messages labeled 'urgent'. Filtering helps you focus on what matters right now without getting overwhelmed by the full inbox.