WhatsApp Business Message Examples
Professional templates for the world's most popular messaging app
Professional Greeting
Hello! 👋 Welcome to [Business Name]. I'm here to help with any questions you have. *Quick links:* 📍 Our location: [link] 🕐 Business hours: Mon-Fri 9am-6pm 🛒 Shop online: [link] How can I help you today?
When to Use
Initial greeting message for WhatsApp Business profile, triggered automatically or sent manually.
Why This Works
Professional yet friendly, provides essential info upfront, and invites conversation with an open question.
Pro Tips
- •Use WhatsApp formatting (*bold*, _italic_) for visual hierarchy
- •Keep essential info accessible without clicking links
- •Update business hours to match your actual availability
Order Confirmation
✅ *Order Confirmed!* Order: #[NUMBER] Date: [DATE] *Items:* • [Item 1] x [qty] - $[price] • [Item 2] x [qty] - $[price] *Total:* $[total] 📦 Estimated delivery: [date/time] We'll send you a tracking link once your order ships! Questions? Just reply to this message.
When to Use
Send immediately after order is placed, via WhatsApp API integration or manual template.
Why This Works
Provides complete order summary in an easily scannable format. Having it in WhatsApp makes it easy to reference later.
Pro Tips
- •Use WhatsApp Business API for automated order confirmations
- •Include all order details so customer doesn't need to check email
- •End with clear CTA for questions to encourage engagement
Shipping Update
📦 *Shipping Update* Great news! Your order #[NUMBER] is on the way! *Tracking:* [tracking number] *Carrier:* [carrier name] *Track here:* [tracking link] *Estimated delivery:* [date] Excited for you to receive it! 🎉
When to Use
Send when order ships, including tracking information for customer convenience.
Why This Works
Proactive communication reduces 'where is my order' inquiries and builds trust through transparency.
Pro Tips
- •Include clickable tracking link
- •Send at a reasonable hour in customer's timezone
- •Consider a follow-up message on delivery day
Appointment Reminder
🗓️ *Appointment Reminder* Hi [Name], this is a reminder about your upcoming appointment: *Service:* [Service name] *Date:* [Date] *Time:* [Time] *Location:* [Address] *Please confirm:* Reply YES to confirm Reply CHANGE to reschedule See you soon!
When to Use
Send 24-48 hours before scheduled appointment to reduce no-shows.
Why This Works
Clear formatting makes it easy to scan key details. Confirmation request creates commitment and catches scheduling conflicts early.
Pro Tips
- •Send 24-48 hours before, not same day (gives time to reschedule)
- •Include location with Google Maps link if relevant
- •Track confirmation replies and follow up on non-responses
Businesses report 30-50% reduction in no-shows
Customer Feedback Request
Hi [Name]! 👋 Thanks for choosing [Business Name]! We hope you enjoyed your [product/service]. We'd love to hear how it went. Quick question: *How was your experience?* (1-5) 1 ⭐ - Not great 3 ⭐⭐⭐ - It was okay 5 ⭐⭐⭐⭐⭐ - Loved it! Just reply with a number. Your feedback helps us improve! 🙏
When to Use
Send 1-3 days after product delivery or service completion.
Why This Works
Simple rating system has high response rates. Opens dialogue for both positive testimonials and constructive feedback.
Pro Tips
- •Follow up high ratings with review request
- •Follow up low ratings with personal outreach to resolve issues
- •Time it when customer has had chance to use product/experience service
Frequently Asked Questions
What are whatsapp business message examples?
Professional WhatsApp Business message templates for customer support, sales, and marketing. Copy these proven examples for your business.
How do I use these templates?
Click the copy button on any template, paste it into your messaging app, and replace the [bracketed] placeholders with your specific information. Each template includes context on when to use it and tips for customization.
Are these templates free to use?
Yes! All templates on this page are completely free to use and customize for your business. No attribution or credit required.
Can I modify these templates?
Absolutely! These templates are meant as starting points. Customize the tone, add your brand voice, and adapt them to your specific use case. The best templates feel personal and authentic.